Privacy Policy

Who I am

James Carney Personal Training provides personal training, fitness coaching and online coaching services in Bournemouth and online.

For the purposes of UK data protection law, James Carney Personal Training is the data controller for the personal information covered by this policy.

Information I collect

Depending on how you interact with me, I may collect information including your:

• Name, email address and telephone number
• Enquiries and consultation requests
• Fitness goals and training preferences
• Appointment and coaching information
• Communications with me
• Payment and transaction information
• Information you choose to provide about injuries, health or physical limitations
• Website usage and technical information, such as device, browser and interaction data

I only collect information that is reasonably necessary to respond to enquiries, operate my business or provide my services.

How I use your information

I may use your information to respond to enquiries and consultation requests; arrange consultations and training sessions; provide and personalise personal training or online coaching; manage appointments, payments and client administration; communicate with you about your coaching; maintain appropriate business and financial records; improve my website and services; measure website usage and advertising effectiveness; and send marketing communications where permitted by law.

Lawful bases for processing

Depending on the circumstances, I process personal information on one or more of the following bases:

• Contract — where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests — where reasonably necessary to operate and improve my business, respond to enquiries, communicate with clients and prospective clients and maintain appropriate records, provided those interests do not override your rights.
• Legal obligation — where information must be processed or retained to comply with legal, tax or accounting requirements.
• Consent — where you have specifically agreed to a particular use of your information, including certain marketing communications and non-essential website cookies.

Health and injury information

Information about health, medical conditions and injuries can constitute special-category personal data under UK data protection law.

Where it is necessary to collect or use this information to provide safe and appropriate personal training or coaching, I will only process it where an appropriate lawful basis and special-category condition apply.

Where I rely on your explicit consent, you can withdraw that consent at any time by contacting me.

Please only provide health information that is relevant to your training.

Marketing communications

I may ask whether you would like to receive occasional offers, updates or other marketing communications.

Where consent is required, marketing is optional and you will not be opted in automatically. Choosing not to receive marketing will not affect your ability to enquire about or use my services.

You can opt out at any time using the unsubscribe or opt-out method provided in the communication or by contacting me at info@jamescarney-pt.co.uk.

Cookies, analytics and advertising

My website uses cookies and similar technologies.

Some are necessary for the website to function. With your consent, I may also use non-essential technologies to understand how visitors use the website and to measure or improve advertising.

These may include:

• Google Analytics — used to understand website traffic and how visitors interact with the site.
• Meta Pixel — used to measure the effectiveness of advertising and understand actions visitors take after interacting with advertising on Meta platforms.

Where consent is required, non-essential analytics and advertising technologies should only be activated after you have made your cookie choice.

You can manage or withdraw your cookie preferences using the cookie controls available on the website.

Further information is available in the website's Cookie Policy.

Service providers

I use trusted third-party services to help operate my business. Depending on how you interact with me, these may include:

• GoDaddy — website and hosting services.
• GoHighLevel — enquiry, customer relationship management, forms and communications.
• Trainerize — personal training, coaching and client programme management.
• Stripe — payment processing.
• Google Analytics — website analytics.
• Meta — advertising measurement through Meta Pixel.

These organisations may process personal information where necessary to provide their services.

I do not sell your personal information.

International transfers

Some technology providers I use may process or store personal information outside the UK.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

How long I keep information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services and meeting legal, accounting and tax obligations.

Different categories of information may therefore be retained for different periods.

Information that is no longer required will be deleted or securely disposed of where appropriate.

Security

I take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet or electronic storage system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to your personal information
• Have inaccurate information corrected
• Request deletion of information in certain circumstances
• Restrict certain processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing relies upon consent

To exercise your rights or ask a question about your personal information, contact:

info@jamescarney-pt.co.uk

You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Information Commissioner's Office

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my business, services, technology or legal obligations.

The latest version will be published on this website with the date it was last updated.