Privacy Policy

Who we are

James Carney Personal Training (“we”, “us”) is a personal training business based in Bournemouth, operating from BH Live Active Queen's Park. This policy explains how we collect and use your personal information.

The information we collect

• Contact details you give us through the consultation form or by phone or WhatsApp, such as your name, email, phone number and message.
• Information you share during consultations and training, including your goals, lifestyle, and any relevant health and fitness history.
• Progress information when you use our training app or take part in coaching.
• Basic technical data collected by this website and the third-party tools we use, such as limited analytics and cookies.

How we use your information

• To respond to your enquiry and arrange a free consultation.
• To plan and deliver your personal training, coaching and programmes.
• To provide training through our app, track progress and review your development.
• To send you relevant messages about your coaching.

We will only use your information for these purposes.

Legal basis (UK GDPR)

• Consent — for example, when you submit the consultation form.
• Performance of a contract — delivering coaching you have signed up for.
• Legitimate interests — responding to enquiries and running the business.

Sharing your information

We use trusted software providers (for example, for our CRM, booking and training app) to deliver our services. They process your data on our behalf and only as needed to provide those services. We do not sell your data, and we only share it where required by law.

Storage and retention

Your information is stored securely. We keep it for as long as we are providing services to you, and for a reasonable period afterwards, before deleting or anonymising it.

Your rights

You can ask to access, correct, delete or restrict your personal data, object to its use, or request a copy of it (data portability). To exercise any of these rights, contact us using the details below. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses minimal cookies. Some features, such as the embedded consultation form, are provided by third parties who may set their own cookies.

Changes to this policy

We may update this policy from time to time. The latest version will always be shown on this page.

Contact

To ask a question or exercise your rights, contact James Carney on 07496 732469 or through the contact form on this website.